Privacy policy
Who we are
Meluhha Sarees, 2B, Ramasamy Street 4, Rasipuram 637408, Tamil Nadu. This policy explains what personal data we collect, why, who we share it with, and your rights under India’s Digital Personal Data Protection Act, 2023.
What we collect
- Your name, mobile number and email address.
- The delivery and billing addresses you use or save.
- Your order history: what you bought, what you paid, invoices, delivery and tracking details, and any return request with its unboxing video.
- Your wishlist.
- Whether your payment succeeded. Our payment gateway handles your card, UPI or bank details; we never see or store them.
- Essential cookies that keep you signed in and remember your cart. We use no advertising or tracking cookies.
How you sign in
- WhatsApp code: we send a 6-digit code to your number through WhatsApp. Codes are stored only in scrambled form and expire after 5 minutes.
- Google: if you choose it, Google shares only your name and email address with us.
- Email and password: your password is stored in scrambled form; nobody at Meluhha can read it.
Why we use it
To take, deliver and invoice your order, handle returns and refunds, send you order updates, keep your account secure, and meet our tax and accounting duties. We never sell your data. We send offers only if you separately agree to receive them.
Who we share it with
Only the services that help us run the store, and only what each one needs: our payment gateway, courier partners, email providers, WhatsApp (for login codes), Google (only if you sign in with Google), our hosting provider, whose servers are in India, and the content delivery networks that load our pages and photos quickly. Some of these services may process data outside India, as Indian law allows.
How we protect it
Everything you send us travels encrypted (HTTPS). Passwords and sign-in codes are stored only in scrambled form, and only the staff who need your details to handle your order can see them.
How long we keep it
While your account is open, and order and invoice records for as long as tax law requires. Unboxing videos are deleted 90 days after a return is closed. After that we delete your data.
Your rights
You can ask us for a summary of your data, to correct it, to delete it, or to name someone to act for you. Email care@meluhhasarees.in from the address on your account, or use our contact form. We act within 30 days. Records the law requires us to keep are deleted when that period ends.
Grievance officer
care@meluhhasarees.in. We acknowledge every complaint within 48 hours and resolve it within one month. If you are not satisfied, you can complain to the Data Protection Board of India.